Payment and service policy
Refund policy
Refund eligibility depends on payment state, fulfillment progress, product entitlement, and the circumstances of the request. Refunds are reviewed and recorded; they are never issued silently by the browser.
Before fulfillment
A failed or uncaptured payment does not start a report. Duplicate captured payments and verified provider errors are reconciled against the payment record and corrected through the controlled support process.
After fulfillment starts
Once Engine calculation or expert work has begun, eligibility depends on the work already performed and applicable consumer requirements. A delayed recoverable job remains eligible for support and safe retry rather than an invented fallback report.
Consultations
Rescheduling, cancellation, missed-session, credit, and refund treatment follow the policy snapshot attached to the confirmed appointment. Any approved refund is processed to the original payment method and may take the payment provider or bank additional time.
Requesting review
Open the relevant case from My readings and contact support with its non-sensitive reference. Do not send birth details or payment credentials in an ordinary email or chat message.